Shipping & Returns

Shipping Policy

Please allow 3 - 5 days for delivery of your goods, although this is subject to stock availability and production capability.

UK mainland shipping only, for offshore or international orders, please contact us directly.

Local pick up can be arranged if required, our workshop is open from 9 am until 5.30 Pm - a time must be prior arranged.

Return & Exchange Policy

If you purchase a standard, Non branded, Non Bespoke sign, but change your mind, you are entitled to a full refund. To enable us to do this we need confirmation in writing within 14 days of receipt of order that you wish to return your goods. Email to be sent to Sales@Trisigns.co.uk. ( Under the consumer Contracts REgulations 2013 act goods that are bespoke or custom made to your speciifcations are exempt as they cannot be re-sold, these items therefore do not qualify for the 14 day cooling off period)

Once we have received your cancellation request, we will confirm to you where the goods are to be returned to. You will need to return the goods at your own cost, and packaged in a suitable way that they arrive undamaged. All goods returned back within 14 days from your confirmation, that are in the original condition, will have payment returned.

Your payment will be refunded to the original source of payment. Payment will be made to you within 7 days of returned goods.

FAULTY or DAMAGED goods.
If your goods arrived faulty or damaged, you must contact us as soon as possible so we can rectify this issue for you. Please either call us on 01420 555444 or email us at Sales@trisigns.co.uk. If the package arrives to you clearly damaged, please ensure you clearly mark 'damaged' on the required signature.